VisNet Design November 2026 release: what's new and how to log in
The new VisNet Design is live. How to set your new password, what has changed, and why you should re-check results before issuing a design.The new version of VisNet Design is now live at visnetdesign.com. This page covers what has changed, what it means for your studies, and where to get help.
Not logged in yet? Set your new password
We have moved VisNet Design to a new, more secure login system. Because of this, every user needs to verify their account and set a new password before they can log in, even if you have used VisNet Design for years. Your studies and data have not changed. If you have already done this, you can skip this section. All emails come from no-reply@eatechnology.com.
Verify your account first. Open the “Verify your VisNet account” email we sent on the evening of Wednesday 4 November and click Verify Your Account. If you can’t find it, check your junk or spam folder.
Go to visnetdesign.com, click Reset password, enter your email address and click Continue.
In the “You have submitted a password change request!” email, click Confirm.
Enter your new password twice, click Reset password, then log in.
What looks different when you log in
A new EA Technology login screen, and the browser tab now reads VisNet Design. If your subscription has expired, you will now see a clear message saying so, rather than a general login error. Contact us to renew.
Please re-check results before you issue a design
Some fixes in this release can change results when you re-run an existing study:
Some fixes change how phases are assigned, including automatic phasing at the transformer and manually assigned phases.
A Design Voltage set on one transformer is no longer applied to every network in the study.
‘Auto’ transformer ratings now pick the right size on the first assessment.
NIEN v1.4 corrects the power factor used for transformer volt rise, so transformer volt rise is no longer overstated.
We recommend re-running any study you are about to issue and checking the results.
What’s new
Transformer spillover thresholds
Edit the transformer volt drop and volt rise spillover thresholds, or switch them off, in the configuration window under the Constraint Thresholds tab.
Result groups
The Results pane now has Clear, Defaults and Custom presets, and you can save your own set.
Your work is kept if your connection drops
If your connection drops while saving to cloud storage, your changes are kept and you can click Retry once you are back online.
Fewer blank screens
If something unexpected goes wrong, you will see an error screen with a reference number and a Reset button. Quote the number if you contact us.
Clearer Design Voltage
The field is now labelled Design Voltage (line-neutral) (V), to make clear it means 230 V, not 400 V.
Faster assessments
Assessments now run more quickly, so you spend less time waiting for results.
Colour assets based on status
You can now set a status (new, existing or replacement) on your assets, such as conductors, in the properties menu. Then turn on Show Status Styling in the Settings menu to colour your assets based on status.
Also in this release
Study names can now include commas and % signs.
Assigning a consumer to a phase that isn’t available is now flagged in red.
Searching, importing and sending feedback now show a clear message instead of failing.
Configuration updates
SSEN v3.0: Now available. Studies using SSEN v2.0 will prompt you to upgrade when you open them, and WinDEBUT imports now work with v3.0.
NIEN v1.3: Default annual consumption for Detached, Semi-detached and Town House properties is now 4,000 kWh.
NIEN v1.4: Updated power factor for transformer volt rise.
Fixes
Automatic phasing now spreads consumers at the transformer evenly.
Manually assigned phases are no longer occasionally ignored.
Phasing is consistent when grouped and ungrouped consumers share a node.
‘LCT House’ properties at the transformer no longer cause an assessment error.
‘Auto’ transformer ratings now pick the right size first time.
Changing a pole-mounted transformer’s phase before placing it no longer causes an error.
A Design Voltage set on one transformer no longer applies to every network.
Reports now open when a distributed consumer has sub-consumers.
WinDEBUT imports now bring in PV correctly.
No more blank screens when running an assessment offline or drawing zero-length cables.
The cable length box can now be cleared with Backspace.
Updated user guide
Version 1.6 of the VisNet Design user guide is now available. It walks you through creating and running a network assessment, explains the results, and covers frequently asked questions and error codes. You can also open it at any time from the Help (?) button in VisNet Design.
Free on-demand training
All VisNet Design users have free access to our on-demand online training course. It’s a quick way to get up to speed with the new features in this release.
Need help?
If you have any questions or need help logging in, please get in touch with us at support@eatechnology.com. If you see an error screen, please include the reference number.
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